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A. At this time, we regret to inform that we are unable to ship items to Canada from our website. 2. Can orders be shipped to countries outside of the United States? A. Unfortunately, all orders with Pillow Park must be delivered within the U.S. 3. Can orders be shipped to a P.O. Box? A. Currently, Pillow Park may not deliver to a P.O. Box address. 4. How may I contact someone for other questions and/or concerns other than the one's listed on the website? A. Please, feel free to forward all of your questions/concerns via email. Our email is located on our Contact page. Pillow Park will then return a response to you as soon as possible. 5. Will Pillow Park send an order confirmation via E-Mail? A. Yes, Pillow Park will send an order confirmation within 24 hours of purchase. A. Yes, you may call for orders. Though at this time our number may be long distance for some. We do prefer all questions and concerns about merchandise to be sent to us through email. You may refer to our contact page for our email address and phone. 7. Why do I have to pay sales tax when purchasing online? A. Pillow Park is required by the state of California to charge sales tax on all online orders receiving delivery within California. A. We cannot accept COD orders. All orders must be paid in full prior to delivery. 9. How can I pay for my purchases? A. Pillow Park Plaza accepts Paypal, American Express, Visa, Master Card and Discover credit cards for all online purchases. 10. How do I know that the color I see on my screen is accurate? A. Due to the variations in color on different computer monitors, the colors you view may not be exact. However, with the immense improvements in digital photography these images are close to the dye lot as possible. 11. Do you share my personal information with anyone? A. We will not share your personal information with anyone, except as is required to fulfill your order. Though if you would like to be on our mailing list for sales and events, please note so in the checkbox located on our website checkout. A. At Pillow Park.com, our customers are always number one priority. We are here for you. We will do whatever it takes to ensure your security, especially all credit card transactions. For more information regarding security, please refer to our Privacy Policy. |